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HGI provides a wide range of professional services directed at performance improvement in government and industry services.

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Thirteen Fundamental Truths

Thirteen Fundamental Truths Over my career I have documented a list of 13 fundamental truths that applied to all organizations. I ran across these statements recently when I was looking for some comments made by a past IBM president that I wanted to use in a new book I am writing. As I thought back [...]

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Are Quality Methodologies All Smoke And Mirrors? Part Three

Are Quality Methodologies All Smoke and Mirrors? Part Three In the first post of this three-part series, I reviewed an interview that was conducted in 1988 with F. James McDonald, president of General Motors. In this interview he explained what GM was doing to improve quality and customer satisfaction. Typical activities that GM was involved [...]

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Harrington’s Seven Basic Performance Improvement Principle

Harrington's Seven Basic Performance Improvement Principle The older I get, the more I realize that the basic things that we believe in and live by do not change. The world keeps moving faster and faster. We need to run and work harder just to keep up. We get sidetracked by many new ways to use [...]