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Harrington’s Seven Basic Performance Improvement Principle

Performance Improvement H. James Harrington “The basic principles don’t change consultants just call them by different names.” The older I get, the more I realize that the basic things that we…

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Let us Stop Paying Lip Service to Excellence

Performance Improvement H. James Harrington “We must not allow ‘good enough’ to be good enough any longer.” The time has come to change our standards. Our companies must make fewer errors and…

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Who Owns the Process?

Performance Improvement H. James Harrington “Usually, no one.” A process owner is appointed by management to ensure that a major cross-functional process is both effective and efficient. This is a…

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Thirteen Fundamental Truths

Performance Improvement H. James Harrington “The more things change, the more they stay the same.” Over my career I have documented a list of 13 fundamental truths that applied to all…

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Are Quality Methodologies All Smoke and Mirrors? Part Three

Performance Improvement H. James Harrington “Quality shouldn’t be measured by cost savings.” In the first post of this three-part series, I reviewed an interview that was conducted in 1988 with F…

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Are Quality Methodologies All Smoke and Mirrors? Part Two

Performance Improvement H. James Harrington “If GM Can’t, Why Can’t They?” Last week my post “Are Quality Methodologies All Smoke and Mirrors? Part One” was a review of my interview in 1988…

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Are Quality Methodologies All Smoke and Mirrors? Part One

Performance Improvement H. James Harrington “Can we blame quality programs for GM’s demise?” World War III has begun. This time it’s not a war of battleships, bullets and bombs—this is an…

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