Crisis, in general, refers to a stage (could infer a downfall) in a series of events in which the future performance of the event is determined. However, the term “crisis” itself has a broad meaning and could refer to improvement, maintenance of a particular structure, or even degradation.

The crisis within businesses can often be seen as opportunities for real improvements. It can be stated that there wouldn’t really be any kind of development in an organization if it weren’t for a business crisis.

However, the level of business crisis may vary along with the scope and responsibility of the business.
Crisis Management and Quality management are parallel and go hand in hand with managerial issues and could have a similar impact on the organization. In the world of a business organization, Quality Management does not refer to the management of quality but defines the quality of organizational management, and Business Crisis management could be defined as a set of activities coordinated to direct and control an organization with relation to crises.

Standard business crises in the current day often involve:

• Company instability, danger, social situations, economic situations, or politics.
• Distinctive conditions that may be faced with certain challenges.
• Situations where disagreement, uncertainty, suspense or suffering is involved.

To make sure that Quality is ensured, certain forces are to be implemented for shaping the future of quality in a powerful way.

The significant forces that require attention include:

• Globalization.
• Social Responsibility.
• Determining unique dimensions for Quality.
• Population.
• Employee training.
• Up-to-date technology.

The process of poor crisis management might cause organizational crises to develop towards conflict and other issues. Managing an organization appropriately even in troublesome situations can be tricky but it’s possible. Determining an appropriate strategy is critical where the manager should be able to act as a leader and offer the ability to:

• Face challenging tasks and take appropriate action.
• Perform the right duties.
• Distribute the consequences even with him/her.
• Exercise authority

Through proper crisis management, companies can gain the benefit of being able to manage their organizational efficiency. Through appropriate crisis management, the transformation could be summarized to:

• Mismatching between reality and expectations.
• Denial of the need to change.
• Frustration, confusion, and anger through the uncertainty of what to do.
• Acceptance of the reality.
• Testing new approaches on what to do.
• Searching for new behaviors.
• Integration.

In the current age, multiple organizational leaders should possess the ability to process their lives within the business continuously with different forms of crises. Business crises offer the opportunity for companies to ensure real business improvement. However, risks may also arise such as losing the business. Every business should make it a point to create and manage principles and methods for managing crises according to the organization’s business needs.

Harrington Group International is an organization that offers software solutions to companies, globally. HGI ensures that the products offered would ensure proper quality management and the ability to get a handle on crisis management.

Over 45,000 customers have selected proven HGI software to drive higher product quality, lower production costs and increase top line revenue and bottom line profits.