Problem:

User receives the error message “The system cannot find the file specified” when trying to run a report. This error occurs when opening a

report that points to a file that no longer exists.

Prerequisites:

  • Superuser access to caWeb4.
  • Administrator access to webserver.

Instructions:

1. Login to caWeb4 and go to Administration > Problem > Reports.

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2. Check to see what filename the report is pointing to.

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3. Logon to the webserver and go to the reports directory (C:\Inetpub\wwwroot\caWeb4\Reports).

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4. Verify the file does not exist.

5. Add the report file back to the reports directory or remove the report registration from caWeb4.