Who Owns the Process? A process owner is appointed by management to ensure that a major cross-functional process is both effective and efficient. This is a key concept that must be understood for any process improvement strategy to work. Conventional functional management, where leaders are assigned to departments or functions, has worked well for a [...]

Harrington's Seven Basic Performance Improvement Principle The older I get, the more I realize that the basic things that we believe in and live by do not change. The world keeps moving faster and faster. We need to run and work harder just to keep up. We get sidetracked by many new ways to use [...]