This issue pertains to an instance where users may encounter an “Error 20567” message when attempting to run the application’s reports. It has been identified that this issue is casued by a user added report logo file (.bmp file) that is too large in size.
To resolve this issue, please reduce the height and width dimensions of the user added report logo file, possibly via a 3rd party image editing utility.
If you need any additonal assistance with this process, please reach out to Technical Support at 407-382-8750 between the hours of 9AM – 6PM Monday through Friday. You may also submit an email based support request via the following link: