This issue pertains to an instance where users expereince a “Why can’t I get Help for this program?” error message when attempting to view Document Control System 2’s help file, as shown below:

We have found that this issue occurs when Document Control System 2 is installed on various versions of Microsoft Windows platforms such as Vista and higher. To resolve this issue, please download the appropriate version of “WinHlp32.exe” for your version of Windows from the below Microsoft link.

http://support.microsoft.com/kb/917607

If you believe you may have experienced this issue and need any further help, please reach out to Technical Support at 407-382-8750 between the hours of 9AM – 6PM Monday through Friday. You may also submit an email based support request via the following link:

https://stage.hgint.com/document-control-online-support-request