This issue pertains to instances where users receive an “Unrecognized Database Format” error message when attempting to open a database in Document Control System 2. It has been identified that this issue is casued by user conversion of the database file via Microsoft Access to a later format which is unrecognizable by the application.

To resolve this issue, please reach out to Technical Support at 407-382-8750 between the hours of 9AM – 6PM Monday through Friday. We will require that you provide us with a copy of your database file (the “.mdb” file Document Control System 2 uses to store your data) where we will convert it back to its proper format and return it to you intact.

If need be, you may also submit an email based support request via the following link:

https://stage.hgint.com/document-control-online-support-request