This issue pertains to instances when users attempt to open a database in Maintenance Log Pro, they receive a “Please Open a Database with Read / Write Access” error message.

We have identified the issue is generally caused by a user opening the database in Microsoft Access and subsequently converting said database to a later Access format, other than Access 97. Also, the issue can occur if a database file exists on a Windows network, and the read, write, and modify permissions to the file itself are revoked by an administrator for a specific user.

To solve the issue, please reach out to Technical Support at 407-382-8750 between the hours of 9AM – 6PM Monday through Friday. We will be able to convert the database to the correct format for you if that appears to be the problem. You may also submit an email based support request via the following link:

https://stage.hgint.com/maintenance-log-pro-online-support-request