This issue pertains to an instance where the workgroups drop down list in the User view does not correctly refresh after new groups are added. The issue was identified within the initial release of Calibration Recall 4, version 220.127.116.11 and has been resolved in later version releases of the application. Please check your Calibration Recall 4 version by launching the application, then by clicking on “Help” at the top of the main window, followed by selecting the “About” option in the related dropdown window. Your application’s version will display in the “About” window.
If you find that you have version 18.104.22.168 installed, please make a backup copy of your database file and then uninstall your current version of Calibration Recall 4. Once Calibration Recall 4 has been successfully uninstalled, please download and then install the latest version of the application found at the below link:
If you need a hand with the installation process of the application, please reach out to Technical Support at 407-382-8750 between the hours of 9AM – 6PM Monday through Friday. You may also submit an email based support request via the following link: