The Relationship Between Issue Tracking Software and the Productivity in Modern Business Management
What is an Issue Tracking Software?
Issue Tracking software or Issue Management software is a major feature implemented by any business to effectively keep track of minor problems to major disasters. As issues are unavoidable while running an organization, this software helps to identify, track, resolve and document various problems that occur during a project. A solution like an issue tracking software is needed particularly because the manual entry of the problems with excel or email may slip away in some time without proper closure leading to customer dissatisfaction.
Importance of Issue Tracking Software in increasing the productivity of the business:
From requirements gathering to deploying a change in production or releasing a product in the market to billing the customers, every phase in a business uses a software system. Does the enterprise’ duty end when a product or a service is delivered to the customers? If yes, then what is the need to provide a warranty for a product and service-level agreement for a software service? A business is an ongoing and non-stop process. More than attracting new customers, retaining the existing loyal customers plays a vital role. For this purpose, since the last decade, organizations utilize technological advancement by incorporating issue management software which helps to solve existing issues and eradicate or prevent future issues.
Issue tracking helps every enterprise ranging from manufacturing sector, healthcare to retail, software, etc., to identify and follow up the below list of problems and lot more:
• Equipment malfunctioning.
• Server issues or upgrade issues.
• Software glitches.
• Electrical and electronic appliance malfunctioning.
• Any program failures.
• System and hardware damage.
• Ethical issues.
• Safety concerns.
• Issues with physical assets.
How incidents reduce the productivity of a business?
In a manufacturing unit, any problem with machinery could lead to a reduction in the number of resultant products, while in a software company, if a program fails to give the desired output or if it abends, the dependent jobs could be at halt creating less or no output records; in retail, this could cause less invoice printing. In healthcare, mishandling equipment or a patient could pose serious illness or health threats causing defame. All these issues slow down the smooth business process resulting in low productivity.
How does Issue tracking software help with increased productivity in modern business management?
Issue management software has a ticketing feature to categorize issue based on their type and department. Having a smaller number of issues in a department means that your employees, software and equipment are performing well. If a particular physical or fixed asset or a system has several reopened tickets, then it showcases its low performance. So, a business can take extra steps to prevent the issue from reoccurring by putting a permanent fix in case of a program incident or discard if it’s a physical item so that you need not spend an extra penny or waste your time unnecessarily fixing it repeatedly.
Issue tracking software not only helps to log new problems and track until closure, but it also helps you to document the solution or steps followed so that when an issue reoccurs, employees who have access can easily refer for a quick resolution. This helps with meeting your SLAs and reducing man-hours.
Looking at a different angle, if there is an issue management software set up where even small incidents can be registered and tracked, the developers, the testers and the other professionals involved will be extra careful to provide a bug-free product or service to avoid piling up problem tickets in their queue, on the work they involved. All the employees in the organization will pay in-depth attention to detail from the requirements phase till post-deployment hence delivering a quality product.
When a business eliminates the ongoing and future issues quickly, then it will lead to customer satisfaction. When a software client is satisfied, more contracts will be signed; when a customer is delighted, more products will be bought. This leads to more productivity and increased profit.
Choosing a good Issue Tracking Software:
A good issue tracking software should not only help you log a problem ticket, but also should allow you to document the actions taken, should have proper security features for data availability and authenticity. It should provide you with an opportunity for business improvement. Harrington Group International (HGI) comes with its latest CaWeb5 issue tracking software that has enhanced features such as prioritizing the issues, tracking the follow-up actions, documenting the steps and solution, authentication plugins for security, email notification capability to report the status of the issues to the parties involved. One of the unique functionalities of CaWeb5 is that it provides performance graphs and trend analysis reports in the form of Pareto, trend, list and summary graph models, which helps you to identify which areas of business cause a lot of problems and which department is performing better. This software will travel along with you in your business journey and improve your overall performance.