There are six fabrication facilities within my group. We started testing Harrington’s HQMS in one of them January 2005. We were so impressed with the Corrective Action [module] that we launched the use of this software into the other five facilities in November 2005. The software is very flexible. The user can give access to only those people who are involved or need to know of an issue and restrict access to anyone else. This saves on the e-mail clutter while informing everyone who needs to know of an issue. While flexible from an access point of view, it also provides discipline to the corrective action process since it requires that a step-wise approach very similar to the 8D process be followed. Our external auditors love the traceability this provides.
Senior Quality Engineer