29 Jun 2018
Human Error Reduction

Human Error Reduction

As the evolution of technology advances significantly every day, human error for processes become substantially visible in performance.

Unfortunately, around 80% of errors by humans are what is responsible for the defects and failures in a company. And regrettably, very little information is known about the nature of said events. This is mainly because the answer to the questions that need to be identified for these faults ends where the investigation of the human errors begins.

This issue has become incredibly prominent for regulatory standards and proper practices for manufacturing which are up to the standard. For this reason, companies make it a point to come up with solutions to detect and enforce practices. The criticality of the approach should result in effectiveness for the company and a set of corrective action practices and preventive action procedures when dealing with human error performance issues. For the company to achieve this goal successfully, it is essential to understand the methods to improve the situations first.

The primary solution to identifying and finding solutions to errors involves a thorough description and explanation of the employee that was involved, as well as the problem that occurred. This information is vital to have an understanding of what the problem is.
However, this information is inadequate when it comes to the addressing of these kinds of critical failures. For this reason, it would be in the company’s best interest to find out the reason as to WHY it happened so that the root cause can be addressed and measures can be taken for future procedures.

Human behavior is something that is as complex as equipment, procedures, and products and is required to be analyzed in depth. However, the thing about equipment is that it is merely susceptible to performing only one particular task. Although a piece of technological equipment would perform a procedure at an optimal level and avoid errors – that is merely all it can do. There is no broadened state of mind for machines. In this aspect humans would perform better at levels for identifying and finding better, more tactical approaches to specific activities to ensure optimal performance. However, the problem with this is that when humans perform tasks, the longer they are performed, the more likely it becomes for companies to be faced with a more significant amount of errors.

The perspective of blame would only lead to trust being reduced by people when bringing up issues that would possibly lead to failures.

So what exactly can we do to address human errors?

The reality of the situation is that humans make mistakes because of the fact that they CAN.

Utilization of a Quality Management System would allow people to incorporate their natural talents into a set of procedures and processes. These procedures can then be automated to ensure that a company would be performing activities at their level best to increase organizational effectiveness.

Harrington Group International is an organization that offers business solutions to companies worldwide to ensure organizational effectiveness.

The HGI team has a history of intense focus on quality and has developed a comprehensive set of management and technical processes based on ISO 9001:2015. The consistency achieved through the application of these processes provides the foundation for predictable performance and our reputation for delivering high-quality products, on-time and within budget.

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