HGI Support
Here you will find technical support resources for all HGI products & services.
Installing the Message Queuing services (MSMQ) on Windows 2003
Enabling and using configurable menu settings for the Search & Menu bar
Installing the Message Queuing services (MSMQ) on Windows Server 2008
Export reports download error (Word, PDF, and Excel) with IE 7 and 8.
Recently added keywords / drop-down selections are not displaying.
One user might not see all the data that they should within a tab area.
“Run Time 339” error message displays when installing the application
When a work order form is printed, vertical lines run through the task section of the second page
User receives an “Overflow” error message upon trying to open a database via Maintenance Log Pro
Maintenance Log Pro displays the year value listed in related date fields as: 1920
Users encounter a “Run Time Error 429” when attempting to launch the Maintenance Log Pro application
Sizing issues appear on the Login and Email Settings forms when Windows fonts are set to 125% size
Selections in the application’s “Custodian” drop down list are not sorted alphanumerically
Calibration Recall 4’s database path does not appear in the status bar of the application
Users are unable to specify an email port setting in the email configuration menu
When users select custom queries from the Custom List dropdown field, the wrong query is returned
Query drop down lists are not automatically sorted alphanumerically
Reports cannot be exported, or subsequently emailed
Grid line coloring options are not available to show due, or coming due tool calibrations
Workgroups drop down list does not refresh correctly on the User view
Calibration Recall 4’s Rin view takes a while to load
Users receive a “duplicate” error message during the database conversion process
Turn off the Information bar for file downloads in Internet Explorer 7 and 8
Deselecting Include optional graph on reports doesn’t remove the graph from the report
Open additional instances of HQMS or caWeb
Adjusting caWeb4 Timeout Setting
Unable to limit access to comments in the problem system
The field Approval reverts to the default value when the record is saved
Users are receiving an error message when accessing the Action Detail page
Users are unable to edit the Category and Action Source fields
ComPort Installation and Configuration Guide
The All Records query is available to non-SuperUsers on the Report screen
Users can see all queries on the Planning Charts
The planning charts fail when the Date Closed is earlier than the Date Opened
Unable to delete Actions with a subject that contains greater than 40 characters
Unable to re-open records with all workgroup rights selected
Alert messages for required fields do not reflect label changes
The system cannot find the file specified
No History item is added when an attachment is deleted
Unable to set Away Mode for a user